Senior Workplace Experience Concierge

CBRE Group, Inc.; Mountain View (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and guests in a designated building. You will partner with cross-functional teams to ensure readiness and hospitality standards are consistently met.

You’ll manage quality-control walks, observations, and service coverage, coordinating with vendors and internal partners to resolve issues from intake to closure, while maintaining clear ownership and timely updates.

Responsibilities

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership‑requested reviews of spaces and services by documenting gaps, assigning follow‑up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross‑functional teams for issue resolution and escalation.
• Communicate updates clearly, escalate risks or delays, and confirm spaces meet readiness standards before items are considered complete.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and guests in a designated building. You will partner with cross-functional teams to ensure readiness and hospitality standards are consistently met.

You’ll manage quality-control walks, observations, and service coverage, coordinating with vendors and internal partners to resolve issues from intake to closure, while maintaining clear ownership and timely updates.