Workplace Experience Concierge

CBRE; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Austin to deliver world-class customer service to employees and guests. You will greet visitors, manage passes, and coordinate events and workplace services while following security procedures.

The role supports the Workplace Experience team, handling inquiries with professionalism and ensuring a smooth day-to-day experience in the building.

Qualifications

• High School Diploma or GED required, up to 2 years of related experience.
• Ability to follow basic work routines and standards in applying work.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Greet visitors and issue passes, follow security protocols.
• Answer phones professionally and assist with presentations as needed.
• Coordinate recreational, dining, and business activities for requesters.
• Manage workplace services including mail, supplies, onboarding, and janitorial/maintenance orders.
• Address inquiries or complaints with a professional, customer-service mindset.
• Organize on-site events: venue setup, teardown, and supplies delivery.
• Follow building security and emergency procedures and coordinate with vendors.

Skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Austin to deliver world-class customer service to employees and guests. You will greet visitors, manage passes, and coordinate events and workplace services while following security procedures.

The role supports the Workplace Experience team, handling inquiries with professionalism and ensuring a smooth day-to-day experience in the building.