Workplace Experience Associate

JLL; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

JLL is seeking a Workplace Associate in Columbus to manage front-desk duties, support facility operations, and coordinate maintenance and visitor experiences. You will handle communications, access control, and meeting room support while upholding high service standards.

Ideal candidates bring an Associate's degree or equivalent facility administration experience, strong MS Office skills, and a customer-centric approach to ensure a welcoming workplace for employees and guests.

Qualifications

• Associate's degree in facilities management, building management, business, or related field, or 2+ years in facility or property administration.
• Valid driver's license and reliable transportation.
• Superior customer service skills and professional demeanor under pressure.
• Experience with Corrigo or CMMS and advanced Excel for reports.
• Strong written and verbal communication, organization, and time management.

Responsibilities

• Serve as first point of contact at Reception, creating a welcoming environment.
• Monitor facility conditions and coordinate maintenance/work orders.
• Handle internal/external communications and route inquiries appropriately.
• Oversee visitor registration, access systems, and emergency plans as needed.
• Maintain kitchen/break areas, manage mail services, and assist with room reservations.

Skills

Customer service

Communication

Time management

Multitasking

Team collaboration

Problem solving

Excel

Education

Associate's degree in facilities management or related field

Tools

Corrigo CMMS

Microsoft Office

Excel

Job description

JLL is seeking a Workplace Associate in Columbus to manage front-desk duties, support facility operations, and coordinate maintenance and visitor experiences. You will handle communications, access control, and meeting room support while upholding high service standards.

Ideal candidates bring an Associate's degree or equivalent facility administration experience, strong MS Office skills, and a customer-centric approach to ensure a welcoming workplace for employees and guests.