Workplace Associate

JLL; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

JLL is seeking a Workplace Associate in Columbus to manage front-desk duties, support facility operations, and coordinate maintenance and visitor experiences. You will handle communications, access control, and meeting room support while upholding high service standards.

Ideal candidates bring an Associate's degree or equivalent facility administration experience, strong MS Office skills, and a customer-centric approach to ensure a welcoming workplace for employees and guests.

Qualifications

• Associate's degree in facilities management, building management, business, or related field, or 2+ years in facility or property administration.
• Valid driver's license and reliable transportation.
• Superior customer service skills and professional demeanor under pressure.
• Experience with Corrigo or CMMS and advanced Excel for reports.
• Strong written and verbal communication, organization, and time management.

Responsibilities

• Serve as first point of contact at Reception, creating a welcoming environment.
• Monitor facility conditions and coordinate maintenance/work orders.
• Handle internal/external communications and route inquiries appropriately.
• Oversee visitor registration, access systems, and emergency plans as needed.
• Maintain kitchen/break areas, manage mail services, and assist with room reservations.

Skills

Customer service

Communication

Time management

Multitasking

Team collaboration

Problem solving

Excel

Education

Associate's degree in facilities management or related field

Tools

Corrigo CMMS

Microsoft Office

Excel

Job description

Workplace Associate – JLL

What this job involves:

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

What your day-to-day will look like:

• Create a comfortable, welcoming, and hospitable environment for employees and guests while serving as the first point of contact at Reception
• Monitor office and facility conditions continuously, managing internal and building work order systems, and coordinating maintenance activities
• Handle internal and external communications, including monitoring the main phone line, and directing teammates and guests to appropriate points of contact
• Manage visitor registration services, ensure regulatory compliance in access systems, and execute emergency response plans when necessary
• Maintain kitchen and break areas, monitor and stock supplies, and coordinate mail services including receipt, distribution, and outgoing deliveries
• Assist with meeting and conference room reservations while providing facility-specific support to the Workplace Management and project management teams
• Administer badge access systems, support budgetary requests and reporting, and ensure compliance with all HSSE guidelines

Required Qualifications:

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
• Valid driver's license and reliable mobile transportation
• Superior customer service skills with the ability to maintain professionalism in stressful situations
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications with advanced Excel skills for customizing administrative reports
• Strong written and verbal communication skills with excellent organizational abilities
• Ability to multitask, work independently, and demonstrate effective planning and time management skills
• Collaborative approach with the ability to anticipate client needs and create memorable experiences

Preferred Qualifications:

• Experience in delivering authentic, caring, and timely services in a workplace or hospitality environment
• Knowledge of facility operations, procurement management, and vendor coordination
• Familiarity with visitor management systems and regulatory compliance requirements
• Experience with invoice processing and work order coordination
• Understanding of kitchen management and supplies ordering processes

Location: Columbus, OH

Work Shift: Monday to Friday, 8:00 AM – 5:00 PM