Workplace Coordinator

JLL; McLean (VA); On-site; USD 45,400 - 65,600; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle in McLean, VA seeks a Workplace Experience Coordinator to be the welcoming face of the office while supporting the Workplace Management team. You will blend customer service with hands-on facility coordination to keep front-of-house operations running smoothly.

Responsibilities include reception, mail, work orders, preventive maintenance, conference room and AV support, supplies, onboarding help, and emergency preparedness.

Qualifications

• Minimum of 2 years of administrative experience in an office environment.
• Exceptional customer service skills with professional interaction.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Greet visitors and manage the main reception with professional service.
• Handle inbound/outbound mail and courier services.
• Submit and track facility work orders with vendors.
• Coordinate preventive maintenance with vendors and teams.
• Provide conference room support including AV and catering coordination.
• Manage conference room and AV reservations via booking systems.
• Stock and order office supplies and manage vendor relations.
• Process office invoices and coordinate payments.
• Assist onboarding with signage, access cards, and packets.
• Participate in emergency preparedness as part of the office team.

Skills

Administrative experience

Customer service

Microsoft Office

Communication skills

Multitasking

Tools

Conference room booking platforms

Workplace management systems

Job description

Workplace Coordinator – JLL

JLL empowers you to shape a brighter way forward. As a Workplace Experience Coordinator, you will be the welcoming face of JLL's McLean, VA office while supporting the Workplace Management team. Your role combines exceptional customer service with hands‑on facility coordination, managing front‑of‑house operations, essential workplace services, and ensuring our office environment runs seamlessly. You will play a key part in creating a professional, efficient, and welcoming workplace for employees, clients, and visitors.

Role Responsibilities

• Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day.
• Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence.
• Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution.
• Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations.
• Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post‑meeting cleanup.
• Manage conference room and AV equipment reservations using online management systems, assisting occupants with scheduling and resolving booking conflicts efficiently.
• Inventory, order, and stock kitchen and office supplies, ensuring adequate levels are maintained and managing vendor relationships for timely delivery and quality service.
• Process and file office invoices for approval, coordinate with vendors to correct discrepancies, and ensure accurate and timely payment processing.
• Support employee onboarding by preparing name signage, assigning access cards and phone extensions, creating emergency procedure documents, and assembling information packets for new hires.
• Participate in or lead emergency preparedness initiatives as part of the office emergency team, ensuring safety protocols are maintained and effectively communicated.

Required Qualifications

• Minimum of 2 years of administrative experience in an office environment with a demonstrated customer service focus.
• Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels.
• Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions.
• Demonstrated proficiency in managing multiple priorities simultaneously while maintaining attention to detail and meeting deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms.
• Professional appearance and demeanor with ability to serve as the face of the organization at the front desk.
• Strong organizational skills with ability to work independently, exercise good business judgment, and respond effectively to both routine and urgent requests.

Preferred Qualifications

• Experience with facility work order systems, vendor coordination, or basic facility management operations.
• Familiarity with conference room management systems, AV equipment setup, and technology troubleshooting.
• Knowledge of invoice processing, vendor management, and basic accounts payable procedures.
• Previous experience supporting employee onboarding processes or HR administrative functions.
• Experience participating in emergency preparedness programs or serving as a floor warden.
• Background in hospitality, front desk management, or workplace services in a corporate environment.

Location & Compensation

Location: McLean, VA (On‑site). Work Shift: 1^st Shift, Monday‑Friday, 8:30 AM – 5:00 PM.
Estimated Compensation: $45,400.00 – $65,600.00 USD per year.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Jones Lang LaSalle is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.