Workplace Ambassador

JLL; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with matching contributions

Comprehensive medical, dental, and vision care

Paid parental leave

Paid time off and company holidays

Early access to earned wages through Daily Pay

Job summary

JLL seeks a Workplace Ambassador in Tampa, FL to enhance workplace culture and provide exceptional experiences for employees and visitors. You will manage front-of-house operations, vendor coordination, and support various workplace initiatives.

The ideal candidate has at least 5 years of experience in customer service and a high school diploma, with proficiency in Microsoft Office Suite. Benefits include comprehensive medical care and a 401(k) plan.

Qualifications

• 5 years of experience in hospitality, customer service, or related fields.
• Exceptional interpersonal and communication skills.
• Proficiency with office technology and systems.

Responsibilities

• Greet employees, visitors, and vendors in a professional manner.
• Manage comprehensive mail operations and purchasing of office supplies.
• Coordinate with external vendors to ensure seamless building operations.

Skills

Customer service experience

Organizational abilities

Interpersonal skills

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Workplace experience platforms (Condeco, Robin)

Job description

Workplace Ambassador

What this job involves:

As a Workplace Ambassador at JLL, you will serve as the welcoming face of our clients' workspaces, creating exceptional experiences that help employees and visitors feel supported from the moment they arrive. Your role sits at the intersection of hospitality, operations, and workplace culture – using interpersonal skills and a proactive approach to shape how people experience their workplace every day. You will manage comprehensive front‑of‑house operations, including mail services, vendor coordination, workplace amenities, and supply management, while acting as a trusted resource for building occupants across all departments.

What your day-to-day will look like:

• Greet employees, visitors, and vendors with a warm, professional presence while managing lobby and reception areas and providing excellent customer service across all departments.
• Manage comprehensive mail operations, including sorting, distributing daily mail, processing outgoing shipments, applying correct postage, maintaining postage meters, and recording and tracking registered mail.
• Purchase and manage office supplies for the entire floor, maintain snack inventory for executive and general office areas, coordinate with vendors for orders, ensure feminine products are stocked, and assist with weekly amenities.
• Coordinate with external vendors such as cleaning services, Cintas for mat changes and first aid kit updates, Allied Security, Iron Mountain, and fire extinguisher maintenance providers to ensure seamless building operations.
• Utilize workplace technology platforms to book conference rooms, manage visitor registration systems, submit work orders for facility repairs, assist with badge creation for new employees, and register and manage keys for file cabinets, storage spaces, and garage visitor tags.
• Support workplace events, activities, and special projects by coordinating logistics and providing on-site assistance that contributes to workplace culture initiatives and employee engagement programs.

Required qualifications:

• High school diploma or equivalent with proven experience in customer service, administrative support, or workplace services.
• 5 years of experience in hospitality, customer service, or related fields.
• Exceptional interpersonal and communication skills with the ability to interact professionally with all levels of an organization, including executive leadership.
• Strong organizational abilities and attention to detail, with proven capacity to manage multiple tasks simultaneously in a fast‑paced environment.
• Proficiency with office technology, systems, and the Microsoft Office Suite (Outlook, Word, Excel).
• Professional and approachable demeanor with a service‑oriented mindset and genuine enthusiasm for creating positive workplace experiences.
• Demonstrated ability to build and maintain working relationships with multiple vendors and external service providers.
• Flexibility to adapt to changing priorities and collaborate effectively across multiple departments.

Preferred qualifications:

• Associate or bachelor’s degree in hospitality management, business administration, communications, or a related field.
• Familiarity with workplace experience platforms such as Condeco, Robin, Envoy, or similar workspace management technologies.
• Experience managing vendor relationships, supply chain coordination, and facility maintenance oversight.
• Knowledge of mail processing systems, shipping protocols, and postage meter operations.

Cross-Departmental Collaboration

This role requires regular interaction with multiple departments, including the Executive, Controller, Legal, eCommerce, IT, and HR teams.

Location

On-site – Tampa, FL

Visa Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Equal Opportunity Employer

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email [e-mail]. For general recruiting inquiries, please visit the Contact Us page.