Workplace Experience Ambassador

JLL; Bellevue (WA); On-site; USD 62,400 - 74,600; Part time

Benefits offered by this job

401(k) plan with matching contributions

Comprehensive medical, dental & vision care

Paid parental leave

Paid time off and company holidays

Early access to earned wages

Job summary

JLL is looking for a Workplace Experience Coordinator in Bellevue, WA who will be responsible for creating exceptional workplace experiences for clients. This role includes managing inquiries, maintaining security protocols, and supporting event coordination while delivering high-touch service. Ideal candidates will have 3-5 years of experience in hospitality or facility management and a passion for customer service.

The position offers flexible scheduling and a range of benefits, including medical, dental, and a 401(k) plan.

Qualifications

• 3–5 years experience in hospitality or facility management.
• Strong ability to work independently and manage time.

Responsibilities

• Serve as point of contact for client inquiries and issues.
• Build relationships with client employees through engagement.
• Manage employee ID card lifecycle and security protocols.
• Schedule preventive maintenance visits and liaise with technicians.

Skills

Exceptional customer service skills

Ability to manage multiple priorities

Strong interpersonal skills

Excellent verbal and written communication

Proficient in Microsoft Office Suite

Education

Bachelor's degree or equivalent

Job description

Workplace Experience Coordinator

The Workplace Experience Coordinator is a client‑facing professional who delivers exceptional workplace experiences through enhanced engagement, proactive communication, and high‑touch service. This role combines essential facilities and administrative support with hospitality‑focused relationship building to maintain efficient operations and create lasting partnerships with clients.

What This Job Involves

The Workplace Experience Coordinator provides comprehensive support to the Facilities Manager while serving as the primary point of contact for client employee inquiries, issues, and feedback. This role blends operational excellence with exceptional service delivery, requiring a passion for hospitality, strong people skills, and enthusiasm for creating welcoming workplace environments.

Core Responsibilities

Client Engagement and Relationship Management

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests.
• Build meaningful, lasting relationships with client employees and guests through visible engagement and presence.
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure workspaces are stocked and maintained.
• Receive and respond to all requests or issues within one day of receipt, including personal follow‑up to ensure questions and requests are answered.

Access and Security Management

• Manage employee ID card lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols.
• Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities.
• Identify potential risks and elevate appropriately to ensure no privacy breach, security incident, or disruption to client operations occurs.

Facilities and Maintenance Coordination

• Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics.
• Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow‑through to resolution.
• Provide light facilities support including conference room setups, supply inventory management, and first‑line triage for facilities requests.

Experience Services Coordination

• Serve as onsite Experience Services contact and coordinate Ambassador services.
• Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
• Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.).
• Assist with third‑party vendor relationships and service partners to provide maximum service delivery.

Administrative and Operational Excellence

• Perform general office administrative duties and provide meeting and event support including room preparation, technology setup, and catering coordination.
• Sort and distribute incoming mail, packages, and internal deliveries while maintaining organized distribution systems and coordinating courier services.
• Provide administrative and operational excellence for soft services.
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.

Event Support and Hospitality Services

• Provide assistance and flexibility with client events as needed to ensure flawless delivery.
• Serve as training center concierge for internal and external events.
• Deliver intuitive service by anticipating needs or concerns and exceeding client expectations.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re‑engineering, and other ideas that provide service delivery efficiencies.
• Strive to continually improve experience service performance.
• Achieve and exceed performance goals, team goals, and client goals and objectives.

Time Commitment

12 hours per week – or as directed by client.

Education and Experience

• Bachelor's degree or equivalent.
• 3–5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate (preferred).

Skills and Competencies

• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Estimated Compensation

62,400.00 – 74,600.00 USD per year.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental & vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.

Location

On‑site – Bellevue, WA.

Equal Opportunity Employment

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to the Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until a candidate is identified.