Workplace Services Assistant

JLL; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in San Francisco is seeking a Workplace Services Assistant to support our client, WPP, and help run a welcoming colocation environment. You will process work orders, coordinate with vendors, and serve as the friendly contact for WPP employees and guests, ensuring daily operations run smoothly.

The role emphasizes attention to detail, teamwork, and a proactive, service-oriented approach. You will maintain records, assist with expense tracking, and help ensure services meet agreed standards in

Qualifications

• High school diploma or equivalent.
• 1-2 years of administrative or customer service experience.
• Strong attention to detail and ability to follow standard procedures.
• Strong communication skills and a courteous, professional manner.
• Customer-focused attitude and a strong desire to help others.
• Ability to work collaboratively as part of a team under close supervision.
• Willingness to learn and follow instructions for routine tasks.

Responsibilities

• Process and manage incoming work orders to ensure timely resolution.
• Coordinate with service partners and vendors to schedule on-site services.
• Serve as a helpful communication link between WPP employees, JLL management, and service providers.
• Act as a key point of contact for employee and occupant requests, providing timely information.
• Maintain accurate operational documents and records.
• Assist with tracking operational expenses to support budget management.
• Support the team to ensure all services are delivered in compliance with standards.
• Other duties as assigned.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Willingness to learn

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Google Suite

Job description

Workplace Services Assistant - JLL, B1

What this job involves:

As a Workplace Services Assistant, you will be a key member of the JLL team at our client, WPP, helping to create an inspiring and welcoming colocation environment. This role is at the heart of our 'One Workplace Team' model, where you will provide essential support to ensure daily operations run smoothly and efficiently. You will be the friendly and reliable face of our services, playing a vital part in delivering an exceptional experience for all WPP employees and guests by focusing on the details that make a workplace function seamlessly.

What your day-to-day will look like:

• Process and manage incoming work orders to ensure timely resolution.
• Coordinate with our service partners and vendors to schedule on-site services.
• Serve as a helpful communication link between WPP employees, JLL management, and our service providers.
• Act as a key point of contact for employee and occupant requests, providing helpful and timely information.
• Maintain accurate operational documents and records.
• Assist with tracking operational expenses to support budget management.
• Support the team in ensuring all services are delivered in compliance with agreed standards.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• 1-2 years of administrative or customer service experience.
• Strong attention to detail and ability to follow standard procedures.
• Strong communication skills and a courteous, professional manner.
• A customer-focused attitude and a strong desire to help others.
• Ability to work collaboratively as part of a team under close supervision.
• A willingness to learn and follow instructions for routine tasks.

Preferred Qualifications:

• College degree preferred.
• Prior experience in a customer-facing role such as retail, reception, or hospitality.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Suite.
• An interest in facilities management or commercial real estate.
• Ability to organize and handle multiple routine tasks.
• A proactive and positive approach to your work.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 50,000.00 - 70,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site - San Francisco, CA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.