Working Warhawk - ITS Help Desk Assistant

Auburn University; Montgomery (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Auburn University on campus is seeking a student assistant to provide technical support through the IT help desk. You will assist peers with password resets, network access, Canvas issues, and basic setup, in person and remotely when needed.

Strong English communication, reliability, and a customer-service mindset are essential. Applicants should be enrolled as a student and available to work the established semester schedule; resume and class schedule submission are required to complete the

Qualifications

• Experience with computer hardware and software (designed for assistance).
• Ability to communicate effectively in spoken and written English.
• Friendly, enthusiastic, reliable with a willingness to learn.

Responsibilities

• Provide technical support and assistance via telephone, Zoom, email and on-site for password resets, wireless network access, Canvas support, basic computer setup and other technical support as needed.

Skills

Experience with computer hardware and

Job description

Overview

You are strongly encouraged to schedule an On-Campus Job Search Assistance appointment with the AUM Career Development Center before applying. Visit Handshake for available appointment dates/times. This posting requires a resume to complete the application. The Career Development Center provides resume review service to students, please visit www.aum.edu/career/students to submit a resume document for review.

For full consideration, please upload your current or upcoming class schedule.

Responsibilities

Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed.

Qualifications

Experience with computer hardware and software (desired).

Minimum Knowledge, Skills, And Abilities

• Friendly, enthusiastic, and reliable with a willingness to learn.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
• Helpful with a customer service oriented and solution-oriented attitude.
• Ability to communicate effectively and congenially in spoken and written English.
• Ability to work independently with minimal supervision.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.