Working Warhawk - ITS Help Desk Assistant

Auburn University Montgomery; Montgomery (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Auburn University Montgomery is seeking a student assistant to provide technical support through telephone, Zoom, email and on-site visits. You will assist with password resets, wireless connectivity, Canvas issues and basic computer setup, helping students and staff ensure reliable access to campus resources.

The role requires strong English communication, reliability, and the ability to work independently with minimal supervision, while committing to the posted semester schedule.

Qualifications

• Experience with computer hardware and software (desired).
• Friendly, enthusiastic, and reliable with a willingness to learn.
• Ability to communicate effectively in spoken and written English.
• Ability to work independently with minimal supervision.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.

Responsibilities

• Provide technical support via phone, Zoom, email and on-site for tasks such as password resets, wireless network connection, Canvas support, and basic computer setup.

Skills

Hardware and software experience

English communication

Independent work

Job description

Overview

This posting requires a resume to complete the application. The Career Development Center provides resume review service to students.

Responsibilities

• Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup and other technical support as needed.

Qualifications

• Experience with computer hardware and software (desired).

Minimum Knowledge, Skills, and Abilities

• Friendly, enthusiastic, and reliable with a willingness to learn.
• Ability to commit to the work schedule established each semester and to arrive on time for work consistently.
• Helpful with a customer service oriented and solution-oriented attitude.
• Ability to communicate effectively and congenially in spoken and written English.
• Ability to work independently with minimal supervision.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.