Working Warhawk - ITS Help Desk Assistant

The Chronicle Of Higher Education, Inc.; Montgomery (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a technical support specialist to provide assistance through various channels including phone and Zoom. Responsibilities include password resets, wireless network connection support, and basic computer setup assistance.

The ideal candidate should have experience with computer hardware and software. This role may also require on-site support as needed.

Qualifications

• Experience with computer hardware and software (desired).

Responsibilities

• Provide technical support via telephone for password reset and wireless network connection.
• Assist via Zoom for Canvas support and basic computer setup.
• Offer on-site technical support as needed.

Job description

Responsibilities

Provide technical support and assistance via telephone, Zoom virtual meeting, email and on-site for: password reset, wireless network connection, Canvas support, basic computer setup, and other technical support as needed.

Qualifications

Experience with computer hardware and software (desired).

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.