Workforce Strategy & Talent Operations Manager

ServiceNet; Northampton (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet is seeking a Manager, Workforce Strategy and Talent Operations in Northampton, MA or Springfield, MA to oversee talent acquisition, centralized relief staffing scheduling, and workforce analytics.

You will supervise staff across these functions and partner with residential program leadership, HR business partners, and senior leadership to align staffing strategy with program growth and quality of care.

Qualifications

• Associate's degree in HR, business, or workforce analytics, or equivalent combination of education and experience.
• Bachelor's degree in a related field, or SHRM-CP/SHRM-SCP, PHR/SPHR, or comparable HR certification, preferred.
• Minimum of five years of progressively responsible experience in talent acquisition, workforce operations, staffing, or workforce planning, or an equivalent combination of education and experience.
• Minimum of three years of direct people management experience, including managing a team of professional staff, or an equivalent combination of education and experience.
• Demonstrated experience managing high-volume recruitment or staffing operations in a multi-site environment.
• Experience in human services, behavioral health, healthcare, long-term care, or another 24/7 direct care environment, preferred.
• Experience building or significantly redesigning a centralized scheduling or staffing function, preferred.

Responsibilities

• Own the agency-wide talent acquisition strategy for direct care, clinical, and administrative roles, aligning recruiting capacity with program growth, turnover patterns, and seasonal hiring demand.
• Monitor requisition load and pipeline health across the talent acquisition team to ensure hiring capacity keeps pace with demand.
• Provide strategic and operational oversight of the centralized scheduling department serving relief (per diem) staffing needs across the agency's residential program locations.
• Establish coverage models, escalation protocols, and service standards for the centralized scheduling department that support 24/7/365 program operations.
• Build and maintain the relief staff pool - partnering with talent acquisition on relief recruitment, onboarding, credentialing, and availability tracking - so that shift demand is met from a qualified, ready workforce.
• Build and maintain the agency's workforce analytics function, translating HRIS, ATS, scheduling, and payroll data into actionable reporting for HR and program leadership.
• Manage the combined talent and scheduling functions as one integrated operation, ensuring recruitment, relief pool development, and deployment work as a connected system rather than separate silos.

Skills

Talent acquisition

Team management

Workforce analytics

HR knowledge

Education

Associate's degree in HR, business, or workforce analytics

Bachelor's degree or SHRM-CP/SHRM-SCP, PHR/SPHR, or comparable HR certification

Tools

HRIS

ATS

Job description

ServiceNet is seeking a Manager, Workforce Strategy and Talent Operations in Northampton, MA or Springfield, MA to oversee talent acquisition, centralized relief staffing scheduling, and workforce analytics.

You will supervise staff across these functions and partner with residential program leadership, HR business partners, and senior leadership to align staffing strategy with program growth and quality of care.