Manager Workforce Strategy and Talent Operations

ServiceNet Inc.; Northampton (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

ServiceNet is seeking a Manager, Workforce Strategy and Talent Operations in Northampton, MA or Springfield, MA. This leadership role oversees talent acquisition, centralized relief staffing scheduling, and workforce analytics with supervisory responsibility across these areas, partnering with residential program leadership, HR business partners, and senior leadership.

The role drives agency-wide staffing strategy, coverage operations, and workforce reporting, ensuring outcomes that support

Qualifications

• Associate's degree in a relevant field (such as HR, business or workforce analytics) or equivalent experience.
• Bachelor's degree or related certification preferred (SHRM-CP/SHRM-SCP or PHR/SPHR).
• Minimum five years of progressive talent acquisition, workforce operations, staffing or planning experience.
• Minimum three years of direct people management experience, including leading a professional staff.

Responsibilities

• Own the agency-wide talent acquisition strategy for direct care, clinical, and administrative roles, aligning recruiting capacity with program growth and turnover.
• Monitor requisition load and pipeline health to ensure hiring capacity keeps pace with demand.
• Provide strategic oversight of centralized scheduling for relief staffing across residential locations.
• Establish coverage models and service standards to support 24/7/365 program operations.
• Build and maintain the relief staff pool and coordinate with talent acquisition on onboarding and credentialing.

Skills

Talent acquisition

Workforce planning

Staffing

People management

Workforce analytics

HR strategy

Education

Associate's degree or equivalent

Bachelor's degree or higher

SHRM-CP/SHRM-SCP

PHR/SPHR

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Manager, Workforce Strategy and Talent Operations

Location: Northampton, MA or Springfield, MA

Full-Time

Schedule: Mon-Fri 9a-5p

Salary Range: $75,000 - $85,000

Job Summary: The Manager, Workforce Strategy & Talent Operations is a leadership role with oversight of three integrated functions: talent acquisition, centralized relief staff scheduling, and workforce analytics. The role carries supervisory responsibility for staff within these functions and partners closely with residential program leadership, HR business partners, and senior leadership across the agency. Scope spans agency-wide staffing strategy, coverage operations, and workforce reporting, with accountability for outcomes that support quality of care across ServiceNet's programs.

Job Responsibilities

• Own the agency-wide talent acquisition strategy for direct care, clinical, and administrative roles, aligning recruiting capacity with program growth, turnover patterns, and seasonal hiring demand.
• Monitor requisition load and pipeline health across the talent acquisition team to ensure hiring capacity keeps pace with demand.
• Provide strategic and operational oversight of the centralized scheduling department serving relief (per diem) staffing needs across the agency's residential program locations.
• Establish coverage models, escalation protocols, and service standards for the centralized scheduling department that support 24/7/365 program operations.
• Build and maintain the relief staff pool - partnering with talent acquisition on relief recruitment, onboarding, credentialing, and availability tracking - so that shift demand is met from a qualified, ready workforce.
• Build and maintain the agency's workforce analytics function, translating HRIS, ATS, scheduling, and payroll data into actionable reporting for HR and program leadership.
• Manage the combined talent and scheduling functions as one integrated operation, ensuring recruitment, relief pool development, and deployment work as a connected system rather than separate silos.

Qualifications

• Associate's degree in a relevant field (such as human resources, business administration, or workforce analytics), or equivalent combination of education and experience.
• Bachelor's degree in a related field, or SHRM-CP/SHRM-SCP, PHR/SPHR, or comparable HR certification, preferred.
• Minimum of five years of progressively responsible experience in talent acquisition, workforce operations, staffing, or workforce planning, or an equivalent combination of education and experience.
• Minimum of three years of direct people management experience, including managing a team of professional staff, or an equivalent combination of education and experience.
• Demonstrated experience managing high-volume recruitment or staffing operations in a multi-site environment.
• Experience in human services, behavioral health, healthcare, long-term care, or another 24/7 direct care environment, preferred.
• Experience building or significantly redesigning a centralized scheduling or staffing function, preferred.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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