Workforce Scheduler: Kronos/FUNtime Back-Up for Park

Carowinds; Huntersville (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Carowinds in Huntersville, NC is seeking a Scheduling Support role to assist associates with FUNtime, UKG/Kronos and App questions, and to back up Full-Time park schedulers as needed. The position reports to the Workforce Supervisor and supports multiple departments with scheduling, data entry and guest service.

The role handles maintaining long-term schedules, revising shifts due to staffing changes, and delivering high-level guest service in person and by phone.

Qualifications

• Strong Excel skills, including formulas and tables; Pivot Tables a plus.
• Provides guest service according to Carowinds standards when serving the guest or working with subordinates.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.
• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Ability to work nights, weekends and holiday periods to meet business needs.

Responsibilities

• Responsible for scheduling duties within the FUNtime scheduling system, which includes managing and maintain long term schedules for various departments.
• Revise park schedules when required due to staffing changes, labor shortages, or other interruptions.
• Compile information, such as open shift reports, staffing details, or associate data.
• Attend meetings with management to address any staffing needs and challenges
• Deliver a high level of guest service for both internal and external guest in person and over the phone.
• Ensure office area is neat and organized at all times.
• Additional duties as outlined by the Manager.

Skills

Excel skills

Pivot Tables

Guest service

Job description

Carowinds in Huntersville, NC is seeking a Scheduling Support role to assist associates with FUNtime, UKG/Kronos and App questions, and to back up Full-Time park schedulers as needed. The position reports to the Workforce Supervisor and supports multiple departments with scheduling, data entry and guest service.

The role handles maintaining long-term schedules, revising shifts due to staffing changes, and delivering high-level guest service in person and by phone.