UKG/Kronos Workforce Scheduler – Scheduling & Guest Support

Carowinds; Concord (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Carowinds is seeking an on-call Scheduling Associate to assist with FUNtime, UKG/Kronos, and App questions. This role will also be trained to back up full-time park schedulers, ensuring all departments and associates have a knowledgeable resource available.

The position involves handling scheduling tasks, providing guest service, and maintaining an organized office environment while supporting management and park operations.

Qualifications

• Strong Excel skills, including formulas and tables (Pivot Tables a plus).
• Provides guest service according to Carowinds standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Carowinds Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Carowinds attendance requirements as outlined in Carowinds attendance policies.
• Adheres to Carowinds Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
• Ability to work nights, weekends and holiday periods to meet business needs.

Responsibilities

• Schedule duties within the FUNtime scheduling system, managing long term schedules for various departments.
• Revise park schedules due to staffing changes, labor shortages, or interruptions.
• Compile information such as open shift reports, staffing details, or associate data.
• Attend meetings with management to address staffing needs and challenges.
• Deliver a high level of guest service for both internal and external guests in person and over the phone.
• Ensure the office area is neat and organized at all times.
• Perform additional duties as outlined by the Manager.

Skills

Excel

Pivot Tables

Job description

Carowinds is seeking an on-call Scheduling Associate to assist with FUNtime, UKG/Kronos, and App questions. This role will also be trained to back up full-time park schedulers, ensuring all departments and associates have a knowledgeable resource available.

The position involves handling scheduling tasks, providing guest service, and maintaining an organized office environment while supporting management and park operations.