Workforce Resources & Customer Service Specialist

Dynamic Works Institute; Athens (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K

Flexible Spending Account

Tuition Assistance

Dental

Life insurance

Disability insurance

PTO

Job summary

Dynamic Works Institute in Athens, TX is seeking a Customer Service and Call Center Rep to be the first point of contact for Workforce Center Services. You will assist customers in accessing resources for employment, training and other supportive services and direct them to workshops and programs.

The role requires strong communication, the ability to handle high volumes, and a commitment to equitable access.

Qualifications

• Associate degree or equivalent experience in Social Services.
• Minimum 2 years customer service experience.
• Excellent verbal and written communication skills.
• Workforce Service experience or ability to serve diverse populations.

Responsibilities

• Serve as first point of contact for Workforce Center services.
• Assist customers with accessing resources to secure employment, training or other services.
• Refer customers to workshops, assessments, and internal programs.
• Coordinate with partner staff to ensure equitable access.
• Use computers and state websites to help with job search information.
• Assist with resumes, applications, and job search tools.
• Maintain workshop schedules and regional activity information.
• Answer and direct incoming calls across the region.
• Maintain customer statistics and generate leadership reports.
• Demonstrate Extreme Customer Service in all interactions.

Skills

Extreme Customer Service

Learning orientation

Communication proficiency

Teamwork orientation

Technical capacity

Education

Associate Degree in Social Services

Tools

Microsoft Office

Job description

Dynamic Works Institute in Athens, TX is seeking a Customer Service and Call Center Rep to be the first point of contact for Workforce Center Services. You will assist customers in accessing resources for employment, training and other supportive services and direct them to workshops and programs.

The role requires strong communication, the ability to handle high volumes, and a commitment to equitable access.