Customer Experience Advisor, Workforce Solutions

Equus Workforce Solutions; Decorah (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Dynamic Workforce Solutions in Decorah, IA is seeking a customer-focused professional to serve as the first point of contact for Workforce Center services. You will help customers access resources for employment, training, and supportive services to achieve self-sufficiency.

You will provide information, direct customers to workshops, and coordinate with partner staff to ensure equitable access. Strong communication, computer skills, and the ability to multi-task are essential.

Qualifications

• Associate degree in Social Services or related field.
• Minimum 2 years customer service experience.
• Excellent verbal and written communication skills.
• Experience serving diverse populations.
• Familiarity with applicable local Workforce Service programs.
• Must have valid driver’s license and adequate vehicle insurance coverage.

Responsibilities

• Serves as first point of contact for all customers seeking Workforce Center Services.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate, timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resource for developing job leads.
• Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
• Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up to date information.
• Answer, transfer and direct incoming calls from across the region.
• Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Verbal communication

Written communication

Public relations

Teamwork

Customer service

Multi-tasking

Computer literacy

Education

Associate degree in Social Services or related field

Tools

Microsoft Office

Internet proficiency

Job description

Dynamic Workforce Solutions in Decorah, IA is seeking a customer-focused professional to serve as the first point of contact for Workforce Center services. You will help customers access resources for employment, training, and supportive services to achieve self-sufficiency.

You will provide information, direct customers to workshops, and coordinate with partner staff to ensure equitable access. Strong communication, computer skills, and the ability to multi-task are essential.