Customer Service & Training Specialist

Dynamic Works Institute; Tulsa (OK); On-site; USD 25,000 - 28,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Customer Service Rep to be the first point of contact for Workforce Center services, guiding customers to information and resources. You will support training sessions aligned with program goals and help participants access employment opportunities.

The role requires a Bachelor’s degree related to education or social work, 2+ years in customer service, and strong communication skills.

Qualifications

• Education: Bachelor's Degree in Education or Social Work or related field.
• Experience: at least 2 years in customer service and 2 years in training/public speaking.
• Skills: strong verbal and written communication, ability to develop training materials.

Responsibilities

• Provide basic information and direct customers to destinations in a timely, efficient manner.
• Assist customers in accessing resources to secure employment, training or supportive services.
• Address diverse needs by referring customers to workshops, assessments and internal programs.
• Help customers access state systems for labor market information and job leads.
• Deliver training in classroom formats using varied media and teaching aids.
• Organize training venues, logistics, and maintain attendance and system records.

Skills

Customer service

Public speaking

Training development

Verbal and written communication

Education

Bachelor's Degree in Education or Social Work

Job description

Dynamic Workforce Solutions is seeking a Customer Service Rep to be the first point of contact for Workforce Center services, guiding customers to information and resources. You will support training sessions aligned with program goals and help participants access employment opportunities.

The role requires a Bachelor’s degree related to education or social work, 2+ years in customer service, and strong communication skills.