Customer Service & Resource Specialist — Workforce Solutions

Equus Workforce Solutions; Tulsa (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Dynamic Workforce Solutions in Tulsa, OK is seeking a dedicated customer service representative to serve as the first point of contact for Workforce Center services. You will help job seekers access resources, prepare resumes, and navigate state systems to secure employment or training.

The role requires excellent verbal and written communication, strong computer skills, and the ability to multi-task in a fast-paced environment while delivering Extreme Customer Service to diverse populations

Qualifications

• Education: Associate Degree with course work in Social Services or related field or equivalent experience
• Experience: Minimum 2 years customer service experience required
• Must possess excellent verbal and written communication skills as well as demonstrated computer skills
• Workforce Service experience or demonstrated ability to serve diverse populations required
• Familiarity with applicable federal, state and local laws and regulations required
• Skills/Abilities: Must possess excellent public relations skills
• Ability to handle stressful situations required
• Basic computer literacy including ability to use the Internet and Microsoft Office products
• Ability to multi-task in a fast paced environment
• Strong listening and problem solving skills
• Ability to work independently with minimal supervision and effectively as part of a team
• Excellent interpersonal skills and Extreme Customer Service orientation
• Strong oral and written communication skills
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Responsibilities

• Serves as first point of contact for all customers seeking Workforce Center Services.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate, timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resource for developing job leads.
• Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
• Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up to date information.
• Answer, transfer and direct incoming calls from across the region.
• Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Customer service

Verbal communication

Written communication

Public relations

Microsoft Office

Multi-tasking

Problem solving

Teamwork

Independent work

Driver's license

Internet proficiency

Education

Associate Degree in Social Services or related field

Tools

Internet

Microsoft Office

Job description

Dynamic Workforce Solutions in Tulsa, OK is seeking a dedicated customer service representative to serve as the first point of contact for Workforce Center services. You will help job seekers access resources, prepare resumes, and navigate state systems to secure employment or training.

The role requires excellent verbal and written communication, strong computer skills, and the ability to multi-task in a fast-paced environment while delivering Extreme Customer Service to diverse populations