Career Services Support Specialist

Dynamic Workforce Solutions; Decorah (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health

Life

Dental and Disability

PTO

Paid Holidays

401K

Flexible Spending Account

Tuition Assistance

Job summary

Dynamic Workforce Solutions in Decorah, IA seeks a Customer Service Rep to be the first point of contact for Workforce Center Services. You will assist customers with employment resources, trainings, and program referrals.

You will manage workshop schedules, handle regional calls, and generate leadership reports. Strong communication, multitasking, and basic computer skills are essential, and a valid driver's license is required.

Qualifications

• Associate degree or equivalent experience required.
• Minimum 2 years customer service experience.
• Excellent verbal and written communication skills.
• Familiarity with local workforce programs and laws.

Responsibilities

• Assist customers in accessing resources to secure employment, training or other supportive services.
• Provide basic information and direct customers to services in a timely and efficient manner.
• Promote services by referring customers to workshops, assessments and internal programs.
• Ensure equitable access for all individuals regardless of needs or barriers.
• Coordinate resources with partner staff and manage workshop schedules.
• Answer, transfer and direct incoming calls; maintain customer statistics and reports.

Skills

Customer service

Communication

Multitasking

Public relations

Office software

Education

Associate degree in Social Services or related field

Tools

Microsoft Office

Internet

State workforce portals

Job description

Dynamic Workforce Solutions in Decorah, IA seeks a Customer Service Rep to be the first point of contact for Workforce Center Services. You will assist customers with employment resources, trainings, and program referrals.

You will manage workshop schedules, handle regional calls, and generate leadership reports. Strong communication, multitasking, and basic computer skills are essential, and a valid driver's license is required.