Customer Service & Training Specialist

Dynamic Workforce Solutions; Oklahoma; On-site; USD 49,594,000 - 66,125,000; Full time

Job summary

Dynamic Workforce Solutions seeks a Customer Service Rep to be on-site in Tulsa, OK. You will be the first point of contact for Workforce Center services, guiding customers to information, schedules and trainings with emphasis on inclusion and accessibility.

Requirements include a Bachelor's Degree in Education or Social Work, at least 2 years in customer service and two years in training/public speaking. Strong communication and computer skills are essential, with a passion for Extreme Customer

Qualifications

• Education: Bachelors Degree in Education or Social Work or related field, or equivalent experience.
• Experience: Minimum of 2 years' customer service experience and two years' experience in training and public speaking.
• Skills/Abilities: Strong communication, ability to develop training materials, and familiarity with Workforce Service programs.

Responsibilities

• Provide basic information and direct customers to destinations in an appropriate, timely and efficient manner.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Address the needs and barriers of customers and create an inclusive environment by referrals to workshops and internal programs.
• Using computers and printed materials, assist customers in accessing websites and state systems for labor market information and job leads.
• Deliver training in various classroom formats with appropriate materials and teaching aids.
• Organize training venues, logistics and accommodations, and maintain accurate records.

Skills

Customer service

Training delivery

Public speaking

Communication skills

Multitasking

Problem solving

Interpersonal skills

Education

Bachelor's Degree in Education or Social Work

Tools

Computer skills

Job description

Dynamic Workforce Solutions seeks a Customer Service Rep to be on-site in Tulsa, OK. You will be the first point of contact for Workforce Center services, guiding customers to information, schedules and trainings with emphasis on inclusion and accessibility.

Requirements include a Bachelor's Degree in Education or Social Work, at least 2 years in customer service and two years in training/public speaking. Strong communication and computer skills are essential, with a passion for Extreme Customer