Customer Service & Training Specialist (Workforce Programs)

Dynamic Works Institute; Sand Springs (OK); On-site; USD 22,000 - 29,000; Full time

Job summary

Dynamic Workforce Solutions is seeking a Customer Service Rep in Green Country, Tulsa County, OK. The role serves as the first contact for Workforce Center services, guiding customers to information, resources and training opportunities.

A Bachelor's degree or equivalent experience is required with at least 2 years in customer service and public speaking. Strong communication, computer skills and a commitment to serving diverse populations are essential.

Qualifications

• Bachelor's Degree in Education or Social Work or related field or equivalent experience required.
• Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required.
• Ability to create or modify training material and develop practical application exercises; working knowledge of Workforce Service programs preferred.

Responsibilities

• Provide basic information and direct customers to destinations in a timely and efficient manner.
• Assist customers in accessing resources to secure employment, training or other services.
• Address diverse needs and refer to workshops, assessments and internal programs ensuring equitable access.
• Use computers and printed materials to access websites and state systems for labor market information and job leads.
• Deliver training in classroom formats and organize training venues, logistics and scheduling.

Skills

Customer service

Public speaking

Training material development

Education

Bachelor's Degree in Education or Social Work

Tools

MS Office

Job description

Dynamic Workforce Solutions is seeking a Customer Service Rep in Green Country, Tulsa County, OK. The role serves as the first contact for Workforce Center services, guiding customers to information, resources and training opportunities.

A Bachelor's degree or equivalent experience is required with at least 2 years in customer service and public speaking. Strong communication, computer skills and a commitment to serving diverse populations are essential.