Call Center & Customer Service Specialist

Dynamic Workforce Solutions; Athens (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Disability insurance

PTO

Paid holidays

401K

Flexible Spending Account

Tuition assistance

Job summary

Dynamic Workforce Solutions is seeking a Customer Service and Call Center Rep to serve as the first contact for Workforce Center Services in a busy office setting.

The role involves assisting customers with employment resources, guiding them to workshops, and maintaining accurate statistics. Strong communication, teamwork and basic computer skills are essential, with a valid driver’s license and flexible scheduling as part of the job requirements.

Qualifications

• Associate Degree with coursework in Social Services or related field or equivalent experience.
• Minimum 2 years of customer service experience.
• Excellent verbal and written communication skills; proficient computer skills.

Responsibilities

• Assist customers in accessing resources to secure employment, training or other supportive services.
• Direct customers to services and workshops in a timely manner.
• Refer customers to internal programs and assess needs.
• Ensure equitable access for all individuals regardless of barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and websites to provide job search information and resources.
• Assist with resumes, cover letters and work-search tools.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Technical capacity

Problem solving

Education

Associate Degree in Social Services or related field

Tools

Microsoft Office

Job description

Dynamic Workforce Solutions is seeking a Customer Service and Call Center Rep to serve as the first contact for Workforce Center Services in a busy office setting.

The role involves assisting customers with employment resources, guiding them to workshops, and maintaining accurate statistics. Strong communication, teamwork and basic computer skills are essential, with a valid driver’s license and flexible scheduling as part of the job requirements.