Customer Success Specialist – Workforce Solutions

Equus; Tulsa (OK); On-site; USD 32,000 - 44,000; Full time

Job summary

Dynamic Workforce Solutions in Tulsa, OK is seeking a customer service professional to serve as the first point of contact for Workforce Center Services and to assist customers in accessing employment resources and supportive services. The role requires strong communication, problem solving, and the ability to navigate multiple state resources.

Responsibilities include guiding customers through workshops, maintaining schedules, and generating reports for leadership.

Qualifications

• Associate Degree with coursework in Social Services or related field, or equivalent experience.
• Minimum 2 years of customer service experience.
• Excellent verbal and written communication skills and demonstrated computer skills.
• Workforce Service experience or demonstrated ability to serve diverse populations.
• Familiarity with applicable local Workforce Service programs.
• Familiarity with applicable federal, state and local laws and regulations.
• Strong public relations skills.
• Ability to handle stressful situations.
• Basic computer literacy including ability to use the Internet and Microsoft Office products.
• Ability to multi-task in a fast paced environment.
• Strong listening and problem solving skills.
• Ability to work independently with minimal supervision and effectively as part of a team.
• Excellent interpersonal skills and Extreme Customer Service orientation.
• Strong oral and written communication skills.

Responsibilities

• Serve as first point of contact for all customers seeking Workforce Center Services.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate, timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resource for developing job leads.
• Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
• Maintain the schedule of workshops and orientations, coordinate staying abreast of regional activities to provide customers with up to date information.
• Answer, transfer and direct incoming calls from across the region.
• Maintain customer statistics and provide weekly, monthly, quarterly reports to leadership as required.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Public relations

Verbal communication

Written communication

Customer service

Multitasking

Problem solving

Team collaboration

Independence

Interpersonal skills

Listening skills

Education

Associate Degree with course work in Social Services or related field or equivalent experience

Tools

Microsoft Office

Internet

Job description

Dynamic Workforce Solutions in Tulsa, OK is seeking a customer service professional to serve as the first point of contact for Workforce Center Services and to assist customers in accessing employment resources and supportive services. The role requires strong communication, problem solving, and the ability to navigate multiple state resources.

Responsibilities include guiding customers through workshops, maintaining schedules, and generating reports for leadership.