Workforce Management Specialist - Bellagio - Beverage Division

MGM Resorts International; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/bev and more

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development

Job summary

MGM Resorts International in Las Vegas is seeking a Workforce Management Specialist to support all departments by managing high-volume scheduling, ensuring accurate timekeeping, and partnering with leaders to forecast staffing needs. This role requires attention to detail and the ability to balance multiple priorities to deliver seamless staffing.

The position starts at $22.50 per hour and offers benefits including wellness programs, employee dining perks, free parking, and professional

Qualifications

• 2+ years of relevant experience required.
• 18 years of age or older.

Responsibilities

• Schedule tasks across departments and manage leave requests and callouts.
• Serve as SME on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions reflecting business demands.
• Suggest scheduling changes and model new approaches.
• Ensure scheduling is ethical, compliant with labor agreements, and efficient.
• Monitor and communicate system issues and downtime.
• Track KPIs such as Service Level, Occupancy, Abandon rates, ASA and AHT daily/weekly/monthly.

Skills

Scheduling

Timekeeping

Workforce Management

KPI tracking

Cross-functional collaboration

Tools

Workforce management software

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE

$22.50 Per Hour

THE DAY-TO-DAY

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE

• Must be 18 years of age or older
• 2+ years of prior relevant experience required

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138