Workforce Management Specialist - Restaurant Division - Aria

MGM Resorts International; Las Vegas (NV); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food and beverage discounts

Free meals in employee dining room

Free parking

Health & income protection

Professional development opportunities

Job summary

MGM Resorts International, Aria workforce team is hiring a Workforce Management Specialist in Las Vegas. You will support all departments with high-volume scheduling, accurate timekeeping, and staffing optimization to ensure smooth operations for guests and employees alike.

This role emphasizes analytics, cross-team collaboration, and compliance with labor agreements, offering growth through professional development and broad access to hotel and venue discounts.

Qualifications

• 2+ years of prior relevant experience required.
• Must be 18 years of age or older.

Responsibilities

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions reflecting business demands and efficiency strategies.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to labor agreements and scheduling ethics.
• Monitor system downtime and communicate issues to stakeholders.
• Track KPI metrics such as Service Level, Occupancy, Abandon rates, ASA and AHT daily, weekly and monthly.

Skills

Workforce management

Scheduling

Timekeeping

Data analysis

Job description

## Workforce Management Specialist - Restaurant Division - AriaApply: Office - Aria: Full time: Posted Today: 279490Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.**THE STARTING RATE:** $22.50**THE DAY-TO-DAY:*** Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts* Serve as a subject matter expert on Workforce Management software and processes* Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies* Suggest scheduling changes and create new business models* Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes* Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements* Track, monitor, and communicate all system issues and downtime* Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis**THE IDEAL CANDIDATE:*** Must be 18 years of age or older* 2+ years of prior relevant experience required**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off-shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138