Director Workforce Management - Restaurants

MGM Resorts International; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Wellness programs

Hotel/dining/entertainment discounts

Free parking

Healthcare and PTO

Career development & networking

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas seeks a Director of Workforce Management to plan, direct, and oversee scheduling for the entire property, ensuring staffing efficiency and exceptional guest service.

The role leads the Workforce Management team, collaborates with property leadership, and maintains IT systems related to scheduling, all while complying with labor agreements and regulations.

Qualifications

• 4+ years of prior relevant experience.
• Bachelor’s degree preferred.
• Working knowledge of Virtual Roster Scheduling.
• Experience with senior leadership and resort operations is a plus.
• Experience developing productivity and guest service standards.

Responsibilities

• Develop staffing standards and guest service levels.
• Provide leadership for the Workforce Management department.
• Coordinate scheduling with property leadership and unions/regulations.
• Ensure schedules comply with bargaining agreements and labor laws.
• Generate labor analytics and reporting for senior management.

Skills

4+ years experience

Education

Bachelor's degree (preferred)

Tools

Virtual Roster Scheduling

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary responsibility of the Director of Workforce Management is to plan, direct and oversee the activities of the Workforce Management department. The Director is responsible for ensuring that the Workforce Management department manages the scheduling process for the entire property. The Director will make and influence decisions concerning the operations of all departments within the property. This process will be managed to have proper staffing in all departments to be most efficient while providing exceptional guest service.

THE DAY-TO-DAY

• Develop productivity and guest service standards to ensure efficient staffing with exceptional guest service.
• Provide leadership in the development of the Workforce Management department.
• Act as property contact with respect to all facets of scheduling including vacation approvals, forecasting and analytical reporting.
• Ensure all property schedules are followed accordingly and follow up with property leadership on exception reporting
• Manage relationships with property leadership to develop strong communication channels between Workforce Management and operating departments
• Maintain, troubleshoot and upgrade Virtual Roster Scheduling System and any other IT Systems
• Ensure all scheduling follows all collective bargaining agreements and state and federal labor laws
• Provide labor reporting to Property Senior Management
• Develop standards and assign goals for Workforce Management
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE

• 4+ Years of Prior Relevant Experience prior relevant experience Required
• Bachelors degree preferred
• Working Knowledge of Virtual Roster Scheduling Preferred Previous experience working in a similar resort setting
• Previous experience working with all levels of management including senior executive
• Previous experience developing productivity and guest service standards

THE PERKS & BENEFITS

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.