Workforce Management Specialist - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Employee dining benefits

Free parking

Discounts on hotel/food/retail/enterta

Job summary

MGM Resorts International is seeking a Workforce Management Specialist for The Cosmopolitan in Las Vegas. You will manage high-volume scheduling, ensure precise timekeeping, and partner with leaders to meet staffing needs while upholding labor agreements and compliance.

The role requires 21+ years of age and at least 2 years of relevant experience. It offers comprehensive benefits, employee dining, parking, and growth opportunities within a dynamic hospitality environment.

Qualifications

• Must be 21 years of age or older.
• 2+ years of relevant experience in scheduling/workforce management.
• Experience with scheduling and timekeeping processes is preferred.

Responsibilities

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on workforce management software and processes.
• Collaborate with department leaders to create scheduling solutions reflecting current business demands and staffing levels.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to labor agreements and ensuring equitable scheduling.
• Monitor and report on KPI metrics such as Service Level, Occupancy, Abandon rates, ASA and AHT daily/weekly/monthly.
• Track system issues and downtime and communicate them to relevant stakeholders.

Skills

Scheduling

Timekeeping

Analytical skills

Team collaboration

Tools

Scheduling software

Job description

## Workforce Management Specialist - The CosmopolitanApply: Office - The Cosmopolitan: Full time: Posted Today: 279529Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.**THE STARTING RATE:** $22.50**THE DAY-TO-DAY:*** Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts* Serve as a subject matter expert on Workforce Management software and processes* Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies* Suggest scheduling changes and create new business models* Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes* Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements* Track, monitor, and communicate all system issues and downtime* Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* 2+ years of prior relevant experience required**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off-shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138