Workforce Management Specialist - Bellagio - Beverage Division

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & beverage/retail discounts

Free meals in employee dining room

Free parking on/off-shift

Health & income protection benefits

Professional development opportunities

Job summary

MGM Resorts International is hiring a Workforce Management Specialist for Bellagio's Beverage Division in Las Vegas. You will support all departments with high-volume scheduling, accurate timekeeping, and staffing planning to meet business demands.

You will work with department leaders to optimize schedules, manage leave and callouts, and ensure equitable, compliant staffing while tracking key performance indicators daily, weekly, and monthly.

Qualifications

• 2+ years of workforce management or scheduling experience.
• Experience creating scheduling solutions that reflect business demands.
• Attention to detail and ability to balance multiple priorities.

Responsibilities

• Manage daily scheduling tasks and leave requests.
• Serve as SME on Workforce Management software and processes.
• Collaborate with department leaders to create staffing solutions reflecting business needs.
• Monitor KPIs such as service levels, occupancy, and call metrics.

Skills

Scheduling

Timekeeping

Staffing

KPI tracking

Collaboration with leaders

Tools

Workforce Management software

Job description

Workforce Management Specialist - Bellagio - Beverage Division### Workforce Management Specialist - Bellagio - Beverage DivisionApply: Office - Bellagio: Full time: Posted Yesterday: 280699Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests. **THE STARTING RATE:** $22.50 Per Hour **THE DAY-TO-DAY:*** Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts* Serve as a subject matter expert on Workforce Management software and processes* Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies* Suggest scheduling changes and create new business models* Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes* Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements* Track, monitor, and communicate all system issues and downtime* Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis **THE IDEAL CANDIDATE:*** Must be 18 years of age or older* 2+ years of prior relevant experience required **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off-shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community **VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138 Are you ready to **JOIN THE SHOW**? Apply today!