Workforce Management Architect - UKG & Forecasting Leader

CVS Health; South Dakota; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise‑grade scheduling and labor forecasting capabilities. You will own the end‑to‑end functional lifecycle across demand forecasting, staffing plans, and schedule generation in collaboration with product, engineering, and vendors.

The ideal candidate has deep hands‑on experience configuring WFM platforms (Infor, UKG, Legion) and a solid grasp of forecasting concepts to translate business needs into

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach with rationale.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns and ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency.
• Partner with engineering to convert designs into configuration and build plans.
• Own functional delivery, configuring and customizing vendor applications.
• Drive end-to-end lifecycle for enhancements, defects, and releases.
• Define reporting and analytics needs across forecasting accuracy, staffing vs plan, and schedule adherence.
• Support training strategy and enablement for planners and managers.

Skills

Forecasting

Staffing

Scheduling

WFM platforms

Vendor management

Agile

Education

Bachelor's degree

Tools

Infor WFM

Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead enterprise‑grade scheduling and labor forecasting capabilities. You will own the end‑to‑end functional lifecycle across demand forecasting, staffing plans, and schedule generation in collaboration with product, engineering, and vendors.

The ideal candidate has deep hands‑on experience configuring WFM platforms (Infor, UKG, Legion) and a solid grasp of forecasting concepts to translate business needs into