WFM Solutions Architect – UKG & Forecasting

CVS Health; Town of Montana (WI); Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits package

Paid time off

Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role partners with business stakeholders, product, engineering and vendors to deliver end-to-end WFM solutions.

The ideal candidate brings deep hands-on experience configuring WFM platforms (Infor WFM/Workbrain, UKG, Legion) and a strong grasp of forecasting and scheduling concepts to translate business needs

Qualifications

• 7+ years delivering Workforce Management solutions with deep forecasting, staffing, and scheduling expertise.
• 7+ years' experience with WFM scheduling constructs (rules, templates, shifts) and forecasting concepts.
• 6+ years configuring, customizing, and debugging WFM solutions.
• 5+ years with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the 'right' functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how 'what-if' analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.

Skills

Workforce Management

Forecasting

Staffing

Scheduling

Stakeholder leadership

Communication

Analytical problem-solving

Growth mindset

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Jira

Job description

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role partners with business stakeholders, product, engineering and vendors to deliver end-to-end WFM solutions.

The ideal candidate brings deep hands-on experience configuring WFM platforms (Infor WFM/Workbrain, UKG, Legion) and a strong grasp of forecasting and scheduling concepts to translate business needs