WFM Solutions Architect — UKG & Forecasting Leader

CVS Health; Pennsylvania; Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Equity opportunity

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion),

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, staffing strategies, and scheduling pain points; translate findings into requirements.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach with rationale.
• Design forecasting workflows and operating model to produce reliable demand and staffing plans.
• Define scheduling design patterns and constraints to support business realities and compliance.

Skills

Forecasting

Staffing

Scheduling

WFM configuration

Agile

Stakeholder leadership

Communication

Vendor negotiation

Data analysis

Growth mindset

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion),