Workflow & Office Services Coordinator

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Job summary

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual, and reception tasks across physical and digital environments.

You will support other Williams Lea service lines as needed, manage high volumes of requests, ensure deadlines are met, build strong client relationships, produce routine reports, train new staff, and maintain logs, while adhering to SOPs and safety

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services.
• Experience directing workflow to meet deadlines.
• Intermediate computer skills, mainly MS Office.
• Familiar with reprographics, mail, or admin support services.
• Strong communication and client relationship skills.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or complex jobs with high volumes.
• Ensure outstanding service to client while building relationships.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret all requests and communicate with manager and client on deadlines.
• Conduct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to complete jobs efficiently and within deadlines.
• Select equipment/resources for successful completion.
• Train new employees on policies and procedures.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Workflow coordination

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, audio/visual, and reception tasks across physical and digital environments.

You will support other Williams Lea service lines as needed, manage high volumes of requests, ensure deadlines are met, build strong client relationships, produce routine reports, train new staff, and maintain logs, while adhering to SOPs and safety