Workflow Lead, Office Services & Client Support

RRD Company; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD Company seeks a Workflow Coordinator for Office Services to coordinate reprographics and mail workflows, ensuring timely, accurate delivery and high customer satisfaction. You will support various back-office services, manage intake, and assist with other administrative duties as needed.

Responsibilities include prioritizing tasks, training new staff, maintaining documentation, and escalating issues promptly while building strong client relationships in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services in a large environment.
• Experience directing workflow to meet deadlines.
• Intermediate computer skills, especially MS Office.
• Familiar with reprographics, mail and admin support services.
• Strong customer service and professional communication.

Responsibilities

• Coordinate team workflow, prioritize jobs and delegate duties.
• Assist with large or complex jobs and high-volume activities.
• Maintain outstanding client service and strong relationships.
• Escalate issues to Lead or Manager when needed.
• Produce reports on schedule and manage job intake.
• Read and interpret requests from emails, calls, or forms.
• Ensure adherence to standard operating procedures.
• Train new employees on policies and procedures.
• Load copiers, maintain logs and documentation.
• Set up conference rooms with A/V equipment as needed.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Office hardware/software

Job description

RRD Company seeks a Workflow Coordinator for Office Services to coordinate reprographics and mail workflows, ensuring timely, accurate delivery and high customer satisfaction. You will support various back-office services, manage intake, and assist with other administrative duties as needed.

Responsibilities include prioritizing tasks, training new staff, maintaining documentation, and escalating issues promptly while building strong client relationships in a fast-paced environment.