Office Services Workflow Lead (Reprographics & Mail)

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley & Sons in Los Angeles is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, and A/V tasks.

Workflow Coordinators will support other Williams Lea service lines as needed, including expense processing, accounts payable, or other back-office services. Must be able to lift up to 50 lbs and maintain logs.

Qualifications

• Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to escape a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (e.g. high volume requests).
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Escalate operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion.
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Team coordination

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Office hardware

Job description

RR Donnelley & Sons in Los Angeles is seeking a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, and A/V tasks.

Workflow Coordinators will support other Williams Lea service lines as needed, including expense processing, accounts payable, or other back-office services. Must be able to lift up to 50 lbs and maintain logs.