Reprographics & Mail Specialist (1pm-9pm)

RR Donnelley; New York (NY); On-site; USD 24,631 - 33,448; Full time

Job summary

RR Donnelley in New York is seeking a Reprographics Associate to provide daily back office services for our client teams, including reprographics, mail, and related support across Williams Lea service lines.

You will follow procedures, meet deadlines, handle confidential information, and work in a fast-paced, team-oriented environment, with emphasis on customer service, communication, and attention to detail.

Qualifications

• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Must work well in a team environment.
• Able to interact effectively with multi-functional and diverse backgrounds.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Deadline oriented

Teamwork

Education

High school diploma or equivalent

Job description

RR Donnelley in New York is seeking a Reprographics Associate to provide daily back office services for our client teams, including reprographics, mail, and related support across Williams Lea service lines.

You will follow procedures, meet deadlines, handle confidential information, and work in a fast-paced, team-oriented environment, with emphasis on customer service, communication, and attention to detail.