Records Workflow Specialist

RR Donnelley; Los Angeles (CA); On-site; USD 37,195 - 45,460; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Adoption assistance

Employer discounts

Job summary

RR Donnelley is seeking a Records Workflow Coordinator in Los Angeles to support Williams Lea’s client services. The role emphasizes file and database maintenance, processing client requests, and supervising workflow within the Records team.

The position requires strong customer service, attention to detail, and the ability to work independently as well as part of a team in a fast-paced environment. On-site work with potential overtime is expected.

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment.
• General knowledge of records terminology with experience in legal records services, record-keeping, records management and information governance.
• Skilled in records software programs for legal records services, records management or record-keeping, including strength in alpha-numeric filing formats.
• Advanced knowledge and understanding of file management and retention procedures.
• Advanced skill in the use of MS Office software (Word, Excel).
• Proven ability to coordinate workflow and use timekeeping or job tracking system.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating work requests to associates.
• Using advanced customer service skills, provide job intake for records services work according to established policies and procedures and client needs.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Locate, retrieve and prepare records files for client requesters or vendors, independently complete records services work tasks according to record and document retention policies.
• Conduct and review data entry into records management database.
• Assist the team in completing large or complex jobs.

Skills

Customer service

Data entry

Time management

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Records management software

Job description

RR Donnelley is seeking a Records Workflow Coordinator in Los Angeles to support Williams Lea’s client services. The role emphasizes file and database maintenance, processing client requests, and supervising workflow within the Records team.

The position requires strong customer service, attention to detail, and the ability to work independently as well as part of a team in a fast-paced environment. On-site work with potential overtime is expected.