Workday Benefits Integration Support

GlobalPoint; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

GlobalPoint is seeking a Senior Business Analyst to support stabilization and troubleshooting of Workday benefits integrations. You will bridge business stakeholders with Workday functional/technical teams, integration developers, and provider teams to trace issues across source data, configuration, and processing boundaries.

The role requires hands-ons analysis to identify root causes, validate findings with stakeholders, and document end-to-end data flows for Workday integrations with external

Qualifications

• Experience as a BA in HCM ERP implementations or complex integrations.
• Strong analytical and troubleshooting skills across multiple systems.
• Ability to trace data and transactions across systems.
• Excellent communication with technical and non-technical stakeholders.
• Ability to work independently and coordinate across teams.

Responsibilities

• Analyze Workday-to-benefits-provider integrations and data exchanged.
• Trace lifecycle, payroll, and benefits transactions end-to-end.
• Identify root causes across data, configuration, mappings, or timing.
• Review logs, files, and provider responses to locate issues.
• Document root-cause analyses for technical and business audiences.
• Develop end-to-end data flow diagrams of Workday integrations.

Skills

Business Analyst

Analytical skills

Troubleshooting

Communication

Independent worker

Tools

APIs

XML/JSON

Flat-file integrations

Job description

Long term contract

Atlanta, GA

• Local Candidates Only

Title: SENIOR BUSINESS ANALYST WORKDAY BENEFITS INTEGRATION SUPPORT

Workday ERP / Benefits Provider Integrations

Position Overview

We are seeking an experienced Senior Business Analyst to support stabilization and troubleshooting of integrations between Workday and external benefits providers. The analyst will serve as a bridge between business stakeholders, Workday functional and technical teams, integration developers, and benefit provider teams. The primary focus is to trace issues across multiple integrations and determine whether observed behavior is caused by source data, Workday configuration, benefit or retirement plan configuration, integration logic, transaction processing, or expected system behavior. This role requires a hands‑on analyst who can investigate issues across system boundaries and drive them toward resolution.

Key Responsibilities

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider‑side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root‑cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
• Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end‑to‑end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.

Required Qualifications

• Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
• Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong communication skills and the ability to explain complex findings clearly to both technical and non‑technical stakeholders.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.

Preferred Qualifications

• Workday experience, particularly with integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.
• Experience supporting integrations with benefits providers, retirement systems, pension administrators, insurance carriers, payroll‑related vendors, or similar external partners.
• Experience with retirement or pension benefit administration, including retirement benefit system configuration, plan eligibility rules, contribution processing, or related ERP benefit configuration.
• Familiarity with APIs, web services, middleware, integration platforms, XML/JSON, flat‑file integrations, or data transformation concepts.
• Experience supporting Workday or another large ERP platform during implementation, post‑go‑live stabilization, or production operations.