Work Comp Surgery Scheduler & Coordinator (Epic EMR)

Hanker Systems, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hanker Systems, Inc. seeks an experienced Workers' Compensation Surgery Scheduler / Coordinator to manage surgical scheduling and coordination for Work Comp patients.

The ideal candidate will have strong experience with Workers' Compensation claims, surgical scheduling, insurance verification, authorizations, and Epic EMR; orthopedic experience is highly preferred. Responsibilities include handling scheduling for pre- and post-operative visits, obtaining authorizations, coordinating OR time, and

Qualifications

• 2+ years of Workers' Compensation claims experience required.
• Epic EMR experience required.
• Strong knowledge of Work Comp processes, authorizations, claims, and documentation.
• Excellent communication, organization and patient-service skills.
• Flu vaccination required; no declinations/no exemptions.

Responsibilities

• Handle all Workers' Compensation scheduling for patients, including pre-operative and post-operative appointments.
• Verify insurance information and obtain required surgery authorizations and health clearances.
• Ensure all pre-operative studies are scheduled and completed before surgery.
• Coordinate clinical staff and OR time for scheduled procedures.
• Review surgery/procedure risks and benefits with patients according to physician orders.
• Enroll patients in appropriate pre-surgical education classes as directed by the physician.
• Serve as the primary point of contact and liaison between patients, physicians, internal departments, and external partners.
• Provide patient support and coordination before, during, and after surgical procedures.
• Ensure all arrangements for surgical procedures are completed, including obtaining special equipment requested by physicians.
• Respond to patient questions and concerns, provide service recovery when appropriate, and elevate issues to the supervisor when necessary.
• Collaborate with Workers' Compensation adjusters and nurse case managers regarding authorization requests.
• Follow up with adjusters and case managers to ensure required authorizations and documentation are completed.

Skills

Workers' Comp / Work Comp

Surgery Scheduling

Pre-Op / Post-Op Scheduling

Insurance Verification

Epic EMR

Orthopedics

PSR / Medical Assistant Experience

Referral Management

OR Scheduling

Patient Coordination

Claims & Documentation

Adjuster / Case Manager Coordination

Health Clearances

Work Comp Claims

Surgery Authorizations

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Hanker Systems, Inc. seeks an experienced Workers' Compensation Surgery Scheduler / Coordinator to manage surgical scheduling and coordination for Work Comp patients.

The ideal candidate will have strong experience with Workers' Compensation claims, surgical scheduling, insurance verification, authorizations, and Epic EMR; orthopedic experience is highly preferred. Responsibilities include handling scheduling for pre- and post-operative visits, obtaining authorizations, coordinating OR time, and