Orthopedic Surgical Care Coordinator

Jacob A Spencer D O Inc; Palm Desert (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Jacob A Spencer D O Inc in Palm Desert seeks a Surgery Scheduler to support the physician team in managing the surgical scheduling process. This role involves coordinating patient experiences, handling insurance and authorizations, and providing educational support to patients before, during, and after procedures. The ideal candidate will possess strong organizational and communication skills to effectively liaise with patients and medical staff, ensuring a smooth workflow and high-quality patient care.

Qualifications

• Experience in surgical scheduling and patient interaction.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with patients and medical staff.

Responsibilities

• Schedule patient surgeries and outpatient procedures.
• Coordinate with clinical staff and manage patient inquiries.
• Handle insurance verification and surgery authorizations.

Job description

Job Description

The Surgery Scheduler supports the physician team and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice. Responsible for coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks.

Job Duties and Responsibilities:

Handles all scheduling for patient including pre‑op and post‑op appointments, verifying insurance, acquiring surgery authorizations and health clearance. Ensures all pre‑op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate treatments prior to the surgery as advised by the Physician.

Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Serves as a resource and support to the patients before, during, and after surgery.

Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.

Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed. Provides service recovery and/raises issues to the supervising Office Manager when needed.

Manages physician referral work queues by completing referrals.

Handles physician correspondence, forms, authorization requests and other requests by Physician as required.

Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.

Provides clinical or administrative support based on operational needs.