Scheduler

Hanker Systems, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Hanker Systems, Inc. seeks an experienced Workers' Compensation Surgery Scheduler / Coordinator to manage surgical scheduling and coordination for Work Comp patients.

The ideal candidate will have strong experience with Workers' Compensation claims, surgical scheduling, insurance verification, authorizations, and Epic EMR; orthopedic experience is highly preferred. Responsibilities include handling scheduling for pre- and post-operative visits, obtaining authorizations, coordinating OR time, and

Qualifications

• 2+ years of Workers' Compensation claims experience required.
• Epic EMR experience required.
• Strong knowledge of Work Comp processes, authorizations, claims, and documentation.
• Excellent communication, organization and patient-service skills.
• Flu vaccination required; no declinations/no exemptions.

Responsibilities

• Handle all Workers' Compensation scheduling for patients, including pre-operative and post-operative appointments.
• Verify insurance information and obtain required surgery authorizations and health clearances.
• Ensure all pre-operative studies are scheduled and completed before surgery.
• Coordinate clinical staff and OR time for scheduled procedures.
• Review surgery/procedure risks and benefits with patients according to physician orders.
• Enroll patients in appropriate pre-surgical education classes as directed by the physician.
• Serve as the primary point of contact and liaison between patients, physicians, internal departments, and external partners.
• Provide patient support and coordination before, during, and after surgical procedures.
• Ensure all arrangements for surgical procedures are completed, including obtaining special equipment requested by physicians.
• Respond to patient questions and concerns, provide service recovery when appropriate, and elevate issues to the supervisor when necessary.
• Collaborate with Workers' Compensation adjusters and nurse case managers regarding authorization requests.
• Follow up with adjusters and case managers to ensure required authorizations and documentation are completed.

Skills

Workers' Comp / Work Comp

Surgery Scheduling

Pre-Op / Post-Op Scheduling

Insurance Verification

Epic EMR

Orthopedics

PSR / Medical Assistant Experience

Referral Management

OR Scheduling

Patient Coordination

Claims & Documentation

Adjuster / Case Manager Coordination

Health Clearances

Work Comp Claims

Surgery Authorizations

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Workers' Compensation Surgery Scheduler / Coordinator

Work Comp Experience Required.

We are seeking an experienced Workers' Compensation Surgery Scheduler / Coordinator to manage surgical scheduling and coordination for Work Comp patients. The ideal candidate will have strong experience with Workers' Compensation claims, surgical scheduling, insurance verification, authorizations, and Epic EMR. Orthopedic experience is highly preferred.

Required Qualifications

• High School Diploma/GED required
• 2+ years of Workers' Compensation claims experience required
• Workers' Compensation experience is a hard stop
• Epic EMR experience required
• Flu vaccination required; no declinations/no exemptions
• Strong knowledge of Work Comp processes, authorizations, claims, and documentation
• Strong communication, organization, and patient-service skills

Preferred Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA)
• Experience in an Orthopedic setting preferred
• Previous surgery scheduling or surgical coordination experience

Key Responsibilities

• Handle all Workers' Compensation scheduling for patients, including pre-operative and post-operative appointments.
• Verify insurance information and obtain required surgery authorizations and health clearances.
• Ensure all pre-operative studies are scheduled and completed before surgery.
• Coordinate clinical staff and OR time for scheduled procedures.
• Review surgery/procedure risks and benefits with patients according to physician orders.
• Enroll patients in appropriate pre-surgical education classes as directed by the physician.
• Serve as the primary point of contact and liaison between patients, physicians, internal departments, and external partners.
• Provide patient support and coordination before, during, and after surgical procedures.
• Ensure all arrangements for surgical procedures are completed, including obtaining special equipment requested by physicians.
• Respond to patient questions and concerns, provide service recovery when appropriate, and elevate issues to the supervisor when necessary.
• Provide direct concierge coordination between the physician office and the patient's designated representative.
• Manage physician referral work queues and complete referrals accurately.
• Handle physician correspondence, forms, authorization requests, calendars, and transcription needs.
• Prepare charts and review, update, and maintain accurate patient demographics and insurance information.
• Work with the billing team to provide information for audits and ensure appropriate surgical reports and charges are submitted.
• Collaborate with Workers' Compensation adjusters and nurse case managers regarding authorization requests.
• Follow up with adjusters and case managers to ensure required authorizations and documentation are completed.
• Provide clinical or administrative support based on operational needs.

Key Skills

• Workers' Compensation / Work Comp
• Workers' Comp Claims
• Surgery Scheduling
• Pre-Op / Post-Op Scheduling
• Surgery Authorizations
• Health Clearances
• Insurance Verification
• Epic EMR
• Referral Management
• OR Scheduling
• Patient Coordination
• Claims & Documentation
• Adjuster / Case Manager Coordination
• Orthopedics
• PSR / Medical Assistant Experience