WMS Systems Specialist & Data Support Lead

DSV Road GmbH; Lancaster (TX); On-site; USD 73,000 - 77,000; Full time

Job summary

DSV – Global Transport and Logistics in Lancaster, USA, is seeking a WMS Super User to manage and support computer systems, networks and data for our facilities. This role includes installing, maintaining and updating WMS/Red Prairie systems and coordinating IT activities across site operations.

You will analyze problems, generate reports, train staff on SOPs and RF tools, and collaborate with corporate IT to resolve issues.

Qualifications

• Four-year degree in a computer-related field or two-year degree with relevant experience.
• Minimum of 2 years of job-related/relevant experience.
• 3–5 years of experience preferred.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency. Will ensure the site’s computer system allows all the components to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOPs) are current.
• Will train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site

Skills

Microsoft Office

Infrastructure experience

WMS/IT knowledge

Wi-Fi / RF systems

Education

Four‑year degree in computer field

Two‑year degree + relevant experience

3–5 years experience preferred

Tools

Red Prairie

RF/RDTs

UNIX

Job description

DSV – Global Transport and Logistics in Lancaster, USA, is seeking a WMS Super User to manage and support computer systems, networks and data for our facilities. This role includes installing, maintaining and updating WMS/Red Prairie systems and coordinating IT activities across site operations.

You will analyze problems, generate reports, train staff on SOPs and RF tools, and collaborate with corporate IT to resolve issues.