Wireless Zone Operations Assistant

Hot Spot Cell; Keystone Heights (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Wireless Zone is seeking a Wireless Operations Assistant to support in-store sales, customer service, and daily store operations. Learn our communication technology, sales processes, and merchandising practices while contributing to a positive customer experience.

The role includes outbound calls, assisting customers with service needs, stocking, greeting shoppers, and helping transfer data to devices, with weekend/evening hours and overtime as needed.

Qualifications

• Proven ability to provide efficient, courteous customer service.
• Comfort with data/entertainment tech like Wi‑Fi and devices.
• Willing to work weekends, evenings, and holidays.

Responsibilities

• Make outbound customer service calls and assist customers.
• Merchandise sales floors and organize stock rooms.
• Greet customers and transfer data to new device.
• Sell accessories and handle daily store needs.
• Provide service inquiries and support for offerings.

Skills

Customer service

Multi-tasking

Friendly demeanor

Time flexibility

Job description

Benefits

• Employee discounts
• Opportunity for advancement
• Training & development

Wireless Operations Assistant

Are you looking to break into the Wireless industry? Do you want to learn sales?

Wireless Zone®, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 700 stores and growing.

We are looking for a high-energy, reliable individual with positive attitudes to assist our Verizon sales teams.

If you're outgoing with amazing energy. You love to talk about cool technology. Well, we have the job for you. As a Wireless Operations Assistant, you'll get to learn our communication technology, operations and sales process inside and out.

Job Description

Assists in-store sales team by making outbound customer service phone calls, assisting customers with customer service needs, merchandising sales floors, organizing stock rooms, greeting customers, transferring customer's data to their new device, selling accessories and completing all other daily needs of a retail store location. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

Job Requirements

• Staying up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.
• Multi-tasking in a fast paced team environment
• Providing a welcoming and friendly environment for our customers
• Working a variety of hours including weekends, evenings and holidays involving occasional overtime

Desired Qualifications

• A great attitude.