Wireless Tech & Customer Solution Specialist

T-MOBILE USA, Inc.; D'Iberville (MS); On-site; USD 37,440 - 52,000; Full time

Benefits offered by this job

Hourly pay + incentives

Annual stock grants

Medical, dental, vision insurance

401(k)

Paid time off

Holidays

Discounts on mobile service

Discounts on home internet

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience. Eligibility includes comprehensive benefits, stock grants, base pay with training incentives, and potential career

Qualifications

• 6 months of customer service and/or sales experience, Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey, using digital tools and collaborating with teammates to deliver a seamless experience. Eligibility includes comprehensive benefits, stock grants, base pay with training incentives, and potential career