Wireless Tech & Customer Service Associate

T-MOBILE USA, Inc.; Crockett (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

12 Paid Holidays

Parental Leave

Family Building Benefits

Tuition Assistance

Commuter Benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey.

You will build product knowledge, use digital tools to show coverage and plans, and complete training to stay current with wireless innovations. This role emphasizes communication, problem solving, and teamwork daily.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey.

You will build product knowledge, use digital tools to show coverage and plans, and complete training to stay current with wireless innovations. This role emphasizes communication, problem solving, and teamwork daily.