Wireless Sales & Tech Solutions Associate

T-Mobile; Auburn (IN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental, vision benefits

401(k)

Employee discounts on mobile service &

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. This role includes on-the-job training, competitive pay, benefits, and stock grants, with opportunities to advance to Mobile Expert.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• Must be at least 18 and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. This role includes on-the-job training, competitive pay, benefits, and stock grants, with opportunities to advance to Mobile Expert.