Wireless Store Manager: Lead, Grow & Delight Customers

TCC Wireless, LLC; Countryside (IL); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Countryside, IL seeks a Full-Time Retail Store Manager to lead a high-energy T-Mobile Premium Retailer store. Drive sales, manage staff, and deliver world-class customer service while achieving revenue goals and maintaining store operations.

The ideal candidate will have 2+ years in wireless retail, strong leadership, communication, and problem-solving skills; able to work nights, weekends, and holidays; and capable of coaching a high-performing team.

Qualifications

• Excellent customer service and communication skills.
• Experience managing a team and store operations.
• Ability to drive revenue through new and existing customers.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Ensures store compliance with audits and paperwork security management
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image

Skills

Customer service

Staff management

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Job description

TCC Wireless, LLC in Countryside, IL seeks a Full-Time Retail Store Manager to lead a high-energy T-Mobile Premium Retailer store. Drive sales, manage staff, and deliver world-class customer service while achieving revenue goals and maintaining store operations.

The ideal candidate will have 2+ years in wireless retail, strong leadership, communication, and problem-solving skills; able to work nights, weekends, and holidays; and capable of coaching a high-performing team.