Wireless Retail Store Manager — Lead & Grow

TCC Wireless, LLC

Elgin (IL)

On-site

USD 40,000 - 52,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Elgin, IL is seeking a Full-Time Retail Store Manager to lead our T-Mobile Premium Retail operation. You will drive customer satisfaction, manage staff, and push revenue growth while upholding brand standards.

The role requires experience in wireless retail, strong leadership, and the ability to handle a fast-paced store environment, including nights, weekends, and holidays. You will train and coach a high-performing team, maintain store appearance, and ensure compliance

Qualifications

High School Diploma or GED; college degree is a plus.
Minimum 2 years’ experience in T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Ability to work nights, weekends, and holidays in a retail environment.
This is a full-time role working minimum 45 hours per week.

Responsibilities

Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.