Wireless Retail Store Manager – Lead a High-Energy Team

TCC Wireless, LLC; Rockford (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Rockford, IL is seeking a Full-Time Retail Store Manager to lead a high-energy T-Mobile Premium Retailer store. You will manage staff, drive revenue, deliver excellent customer service, and represent the brand in the community.

The ideal candidate will have 2+ years in wireless retail, strong leadership, and exceptional communication skills. This role demands flexibility with hours and a focus on coaching a top-performing team.

Qualifications

• High School Diploma or GED required; college degree a plus.
• Minimum 2 years’ experience in T-Mobile or wireless retail.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• This is a full-time role with minimum 45 hours per week.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation and ability to stand for long periods.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Ensures store compliance with audits and paperwork security management
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Team coaching

Relationship building

Organizational skills

Reliability

Adaptability

Education

High School Diploma or GED

College degree preferred

Job description

TCC Wireless, LLC in Rockford, IL is seeking a Full-Time Retail Store Manager to lead a high-energy T-Mobile Premium Retailer store. You will manage staff, drive revenue, deliver excellent customer service, and represent the brand in the community.

The ideal candidate will have 2+ years in wireless retail, strong leadership, and exceptional communication skills. This role demands flexibility with hours and a focus on coaching a top-performing team.