Wireless Store Manager | Revenue & Team Leader

TCC Wireless, LLC; Canton (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Canton, TX is seeking a Full-Time Retail Store Manager to lead store operations and deliver world-class customer service in a fast-paced environment.

You will recruit and develop a high-performing team, drive monthly revenue through new and existing accounts, manage inventory and audits, and ensure compliance with company policies while representing the T-Mobile brand in the community.

Qualifications

• High School Diploma or GED; college degree is a plus.
• Minimum 2 years’ experience in wireless retail environment.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• This is a full-time role working minimum 45 hours per week.
• Professional, energetic, honest, patient and empathetic.
• Excellent written, verbal and interpersonal communications skills.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Leads by example by exceeding organizational sales goals and performance metrics.
• Responsible for hiring, developing, motivating and managing a high-performing team.
• Ensures store compliance with audits and paperwork security management.
• Manages cash, credit card and other payment media handling /Register Management.
• Maintains store appearance, back room, restrooms, and individual work area according to retail store standards.
• Offers consultative sales and service on the sales floor.
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action.
• Shares responsibility and accountability of both routine and important tasks and decisions.
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate.
• Keeps abreast of the rapidly evolving Wireless technology.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Ensures compliance with all company policies and procedures.
• Represents the company at community events fostering a positive brand image
• Other duties as needed.

Job description

TCC Wireless, LLC in Canton, TX is seeking a Full-Time Retail Store Manager to lead store operations and deliver world-class customer service in a fast-paced environment.

You will recruit and develop a high-performing team, drive monthly revenue through new and existing accounts, manage inventory and audits, and ensure compliance with company policies while representing the T-Mobile brand in the community.